A global professional-services division
01Rebuilding performance, well-being and client trust under sustained pressure
- Industry
- Professional Services
- Service area
- Culture Consulting · Executive Coaching
Senior leaders addressed the behaviours behind burnout and rebuilt a more collaborative performance environment.
Context & Challenge
A services division managing $600 million in revenue faced constant pressure to exceed client expectations. A highly competitive culture had contributed to burnout, employee illness and resignations, client hesitation, stagnant revenue and low engagement.
Discovery
Leaders’ own high stress and poor work-life balance were increasing pressure on teams and shaping perceptions of underperformance.
Solution
A six-month leadership programme combined cultural assessment consulting, assessments, executive and group coaching, and in-person workshops focused on work-life integration and the 3 Cs: Culture, Change and Communication.
Impact
Leaders developed greater self-awareness, improved work-life integration and became more open with colleagues and clients, creating a more collaborative and high-performing environment.
